Frequently Asked Questions

How long does it take?

When we receive your order our artists create a custom portrait. After it's complete, we get your approval before we print and ship. Depending on current workloads and how long you take to reply (or if you need several revisions) then the entire process could take 2 or 3 weeks before you receive your final artwork.


What if I don't like the final product?

We don't like scary surprises. That's why we involve you in the design process before we ever print your artwork. You sign off on the final product or we refund your money. Having said that, if you receive the final artwork and still don't like it, then we will work with you to fix the issue. If you still aren't satisfied then we will refund your money.


Can I change my order?

Yes! If you want a different portrait background then we will happily change it if you ask us within 24 hours of your order. If you want a different size canvas then you have up until we get your final approval on the artwork to change your mind.


My Canvas arrived with a problem. What do I do?

Send us an email at We will gladly fix any issues.


I have another question not covered here.

Great! Send us an email to We'd be happy to help.